1. How to Add Your Card
Open the DPT app, select your card, and tap Add to Apple Wallet. Follow the on-screen instructions to complete the setup. (Note: In some cases, Apple Pay may require an additional phone verification step before your card can be activated.)
2. Why Phone Verification May Be Required
Apple Pay may occasionally require extra verification to confirm that you are the authorized cardholder. This is a standard security requirement set by Apple Pay and our card issuer. It does not indicate any issue with your DPT Card.
3. Verification Phone Numbers
You can call either of the following numbers directly from your phone (no need to initiate the call through Apple Wallet):
- Toll-Free (US):
+1 (888) 944-8885 - International (Recommended):
+1 (216) 677-9901
4. Information Needed During the Call
The agent will review your Apple Pay tokenization request and ask you to confirm basic account information:
- Your full name
- Registered email address and phone number
- Country / current location
- The last 4 digits of your card
⚠️ Security Warning: For your safety, never disclose your full card number, CVV, PIN, or one-time password (OTP).
5. Multi-Language Support
Multiple languages are supported. If you have specific language preferences or requirements, please inform the agent at the beginning of the call.
6. Tips for International Dialing
If you experience issues dialing a US number from abroad:
- Check Carrier Dialing Rules: You may need to enter your carrier’s international access code before the US country code (
+1). For example, Entel users in Chile can dial123 + 0 + 1 + phone number. - Use a VoIP Service: If international calling is restricted on your mobile plan, you can use a reputable VoIP service (such as 2ndLine or other calling apps) over Wi-Fi/Data.
7. In-App or SMS Verification
Currently, certain Apple Pay security checks can only be completed via phone call. We understand that SMS or in-app verification provides a smoother experience, and we are working closely with our partners to support these options in the future.
8. Still Need Help?
If your card still cannot be added after following these steps, please contact DPT Support with:
- Your country and mobile carrier
- The last 4 digits of your card
- A screenshot of the message shown in Apple Wallet (Do not send your full card number, CVV, PIN, or verification codes).