Whether your card was temporarily locked by the system or manually frozen by you, you can unlock or unfreeze it yourself in the DPT app at any time.
1. Temporary Lock (System-Triggered)
- Cause: Triggered automatically after 3 consecutive failed payments or when an incorrect CVV, expiry date, or PIN is entered 3 times.
- How to Unlock: It will automatically lift after 24 hours, or you can manually unlock it immediately in the app once you confirm your account is secure.
2. Manual Freeze (User-Triggered)
- Cause: Manually frozen by you in the DPT app for security purposes.
- How to Unfreeze: You can unfreeze it in the app whenever you are ready.
How to Self-Unlock/Unfreeze in App: Go to Card > More > Unfreeze Card
Note: Your DPT account balance and any other cards will not be affected while a card is locked or frozen.
If you have any questions, feel free to reach out:
- In-app chat
- Email: support@dpt.xyz
- Telegram: https://t.me/dpt_pay