If your card has been lost or stolen, please take these steps right away:
- Open the DPT app and freeze your card to prevent unauthorized transactions.
- Review your recent transaction history for any charges you don't recognize.
- If you see unauthorized charges, report them to our support team immediately.
- Request a replacement card in the app. Replacement cards cost $10 USD.
While your card is frozen, no transactions will be processed, and you can unfreeze it at any time from the app if you recover it.
For immediate assistance, you can reach us here:
- In-app chat
- Email: support@dpt.xyz