If your card has been lost or stolen, take these steps immediately:
- Open the DPT app and freeze your card to prevent unauthorized transactions.
- Review your recent transaction history for any charges you do not recognize.
- If you see unauthorized charges, report them to our support team immediately.
- Request a replacement card in the app. Replacement cards cost $10 USD.
While your card is frozen, no transactions will be processed. You can unfreeze it at any time from the app if you recover your card.