If you notice an unauthorized charge on your card, please take action immediately:
- Freeze your card in the DPT app right away to prevent further unauthorized transactions.
- Contact our support team with the following information:
- Transaction details (date, amount, and merchant name)
- A detailed reason for the dispute along with any supporting evidence (e.g., screenshots, receipts)
Important Dispute Guidelines & Bank Terms:
- Submission Window: Chargebacks must be reported within 60 days of the statement posting date.
- Minimum Transaction Amount: Per issuing bank rules, dispute requests are only processed for transactions greater than 30 USD.
- Processing Fee: A 50 USD non-refundable processing fee applies to each submitted dispute.
Our team will review your submission and guide you through the dispute process.
For immediate assistance, you can reach us here:
- In-app chat
- Email: support@dpt.xyz
- Telegram: https://t.me/dpt_pay