If you encounter issues when linking your card to Apple Pay, please check the scenarios below for troubleshooting:
Scenario 1: Apple Pay prompt states "Contact your card issuer for more information." We recommend:
- Wait at least 24-48 hours before trying again.
- Try adding the card on a different device if available.
- Ensure the device's iOS is updated to the latest version.
Scenario 2: Phone verification required You can call either of the following numbers directly from your phone (no need to initiate the call through Apple Wallet):
- Toll-Free (US): +1 (888) 944-8885
- International (Recommended): +1 (216) 677-9901
Information Needed During the Call: The agent will review your Apple Pay tokenization request and ask you to confirm basic account information:
- Your full name
- Registered email address and phone number
- Country / current location
- The last 4 digits of your card
Security Warning: For your safety, never disclose your full card number, CVV, PIN, or one-time password (OTP).
If you have any questions, feel free to reach out:
- In-app chat
- Email: support@dpt.xyz
- Telegram: https://t.me/dpt_pay