If your card transaction was declined, here are the most common reasons:
Insufficient balance: your card balance was not enough to cover the transaction. You will receive an email and a push notification when this happens.
Card limit exceeded: the transaction exceeded your card's spending limit. You will receive an email and a push notification when this happens. You can adjust your spending limits in the app.
Card is frozen: your card may be temporarily frozen. You can check and unfreeze your card in the app.
Merchant type restricted: certain merchant categories are restricted on DPT cards. Please refer to the prohibited purchase types listed in our "Supported Countries, Currency Coverage, and Prohibited Jurisdictions" article for the full list of restricted categories.
If none of the above apply and your transaction is still being declined, please contact us and we will look into it for you.