If your card transaction was declined, don't worry — there are a few common reasons this can happen, and most are easy to resolve.
- Insufficient balance: your card balance wasn't enough to cover the transaction. You'll receive an email and a push notification when this happens.
- Card limit exceeded: the transaction went over your card's spending limit. You'll receive an email and a push notification when this happens, and you can adjust your spending limits in the app.
- Card is frozen: your card may be temporarily frozen. You can check and unfreeze it in the app.
- Merchant type restricted: certain merchant categories are restricted on DPT cards. You can find the full list of restricted categories in the prohibited purchase types section of our "Supported Countries, Currency Coverage, and Prohibited Jurisdictions" article.
If none of the above apply and your transaction is still being declined, you can reach us here:
- In-app chat
- Email: support@dpt.xyz