Identity Verification (KYC)
Can I use a passport from another country for KYC?
You can use any valid government-issued photo ID for KYC verification. The document must be valid and not expired.
Can I use a driver's license for KYC?
Yes. You can use any valid government-issued photo ID for KYC. The document must be valid, unexpired, and clearly readable.
Do I need to redo KYC if I move to another country?
For information about updating your KYC after relocating to a different country, please contact our support team.
I'm in India, can I get a DPT card?
No. India is on the list of prohibited jurisdictions for DPT card issuance. Users residing in India cannot apply for a DPT card.
I'm in China, can I use DPT?
No. China (Mainland) is on the list of prohibited jurisdictions for DPT card issuance. Users residing in China (Mainland) cannot complete KYC or apply for a DPT card.
Why does it say my country is unsupported?
DPT is not available in all countries. Certain jurisdictions are restricted due to regulatory requirements. Countries where card issuance is prohibited include Belarus, China (Mainland), Cuba, India, Iran, Iraq, Israel, Myanmar, Nepal, Nicaragua, North Korea, Russia, Syria, Turkey, Ukraine, Venezuela, and Vietnam.
If your country is on this list, you will not be able to complete KYC or apply for a DPT card.
How long does KYC take?
KYC verification typically takes minutes but may take up to 24 hours in some cases.
If your verification has failed, please try re-submitting with a clearer document. Common reasons for KYC failure include blurry or expired ID documents, mismatched personal information, or residing in an unsupported country.
Why do I need to verify my identity?
KYC (Know Your Customer) verification is required to comply with regulations and protect users from fraud and illegal activity. Completing KYC unlocks the full features of DPT.
What documents do I need for KYC?
To complete KYC verification, you need:
- A government-issued ID.
- A live selfie.
Common reasons for KYC failure include blurry or expired ID documents, mismatched personal information, or residing in an unsupported country. If your verification has failed, please try re-submitting with a clearer document.
How do I verify my identity?
To verify your identity (KYC), upload your government-issued ID, take a live selfie, and submit for review. Verification typically takes minutes but may take up to 24 hours in some cases.
Completing KYC unlocks the full features of DPT, including applying for a card.
Identity Verification (KYC)
KYC (Know Your Customer) is required to comply with regulations and protect users from fraud and illegal activity. Completing KYC unlocks the full features of DPT.
To complete KYC, upload your government-issued ID, take a live selfie, and submit for review. Verification typically takes minutes but may take up to 24 hours in some cases.
Common reasons for KYC failure include blurry or expired ID documents, mismatched personal information, or residing in an unsupported country.
If your verification has failed, please try re-submitting with a clearer document.