How long a refund takes depends on the amount being refunded.
- For refunds of $1,000 USD or less, the funds become available after a 7-day hold.
- For refunds above $1,000 USD, the funds become available after a 14-day hold.
If your refund hasn't appeared after the expected timeframe, please reach out and we'll take a look:
- In-app chat
- Email: support@dpt.xyz