If you want to dispute a charge on your DPT card, here's what to do:
- Freeze your card immediately in the DPT app to prevent any further unauthorised use.
- Contact our support team with the following details:
- Transaction information (date, amount, and merchant name)
- A detailed reason for the dispute and any supporting evidence (e.g., screenshots or receipts)
Important Terms & Bank Requirements:
- Chargebacks must be reported within 60 days of the statement posting date.
- Per issuing bank regulations, only disputed transactions greater than 30 USD will be processed.
- A 50 USD processing fee applies to each disputed transaction submission.
Our team will investigate and assist you through the dispute process.
If you need any help, you can reach us here:
- In-app chat
- Email: support@dpt.xyz
- Telegram: https://t.me/dpt_pay