Deposits and Withdrawals

My deposit or top-up is not working

If your deposit is taking longer than expected, please check the following:
  1. Check Supported Asset: Confirm that you sent a supported cryptocurrency (USDC or USDT) to the exact deposit address shown in your DPT app.
  2. Check Supported Network: Confirm that you used a supported blockchain network (Ethereum, Polygon, Solana, Tron, Base, or BSC).
  3. Check Minimum Deposit Threshold: Ensure your transfer meets the minimum deposit required for your chosen network:
    • Polygon, Solana, Base, BSC, Ethereum: 1 USDC / 1 USDT
    • Tron: 10 USDT (Note: Deposits below these thresholds cannot be credited).
  4. Check On-Chain Status: Use your Transaction Hash (TxID) to check the transfer status on a block explorer. If the transaction has not yet received sufficient blockchain confirmations, please wait a few extra minutes.
  5. Wrong Network or Coin: If you accidentally sent funds using an unsupported network or cryptocurrency, please refer to our Wrong Network or Wrong Coin Deposit Recovery guide.

If you've checked all of the above and your deposit still hasn't arrived, you can reach us here:

  • In-app chat
  • Email: support@dpt.xyz
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