There are a few reasons the amount charged might differ from the purchase price:
- FX fee: If you paid in a non-USD currency, a 0% - 2% FX fee is applied.
- Small transaction fee (Limited-time free): For transactions of $25 USD or less, an additional $0.10 USD fee applies.
- ATM surcharge: The ATM operator may charge their own fee on top of DPT's withdrawal fee.
- Exchange rate fluctuation: The exchange rate at the time of authorization may differ slightly from the rate at the time of settlement.
If you believe you were charged incorrectly, you can reach us here:
- In-app chat
- Email: support@dpt.xyz
- Telegram: https://t.me/dpt_pay