Transactions and Refunds

Why was I charged more than the purchase amount?

There are several reasons the amount charged may differ from the purchase price:

  1. FX fee: If you paid in a non-USD currency, an FX fee of 0% – 2% is applied.
  2. Small transaction fee: A $0.10 USD fee normally applies to transactions of $25 USD or less, but is currently waived until further notice.
  3. ATM surcharge: The ATM operator may charge their own fee on top of DPT's withdrawal fee.
  4. Exchange rate fluctuation: The exchange rate at the time of authorization may differ slightly from the rate at the time of settlement.