When a merchant issues a refund to your DPT card, how soon the funds become available depends on the refund amount:
- For refunds of $1,000 USD or less, the funds are available after a 7-day hold.
- For refunds above $1,000 USD, the funds are available after a 14-day hold.
If your refund hasn't appeared after the expected timeframe, you can reach us here:
- In-app chat
- Email: support@dpt.xyz