Deposits and Withdrawals

Can I cancel my "Buy Crypto" order?

It depends on the payment status of your order:

  • If your payment is successful or processing: No. Once the payment is submitted, the order cannot be canceled. You will need to wait for our payment provider to return the final transaction result.
  • If your order is pending payment (unpaid): You do not need to manually cancel it. You can either re-initiate the payment or simply leave it alone—the order will automatically cancel and close after 48 hours.

If you have any questions, feel free to reach out: